• The following cases may lead to sample rejection:
• Samples not accompanied with their documentation (Test Requisition Form and Informed Consent)
• Sample documentation (Test Requisition Form and Informed Consent) has not been correctly completed
• Mandatory fields in sample documentation, identified on the forms with an asterisk (*) have not been completed
• Missing patient and/or clinician  signature on the Test Requisition and  Informed Consent

• We recommend that you ship the samples as soon as possible, in order to guarantee the quality of the sample.
• We recommend that, where possible, samples are returned in the Kit provided by Igenomix.
• We recommend including a cold gelpack inside the Kit if outside temperatures exceed 35ºC. Take care to avoid freezing the sample when adding the gelpack. For further details, please, contact our Customer Support department.

UAE – Monday-Friday 9:00am – 6.00pm

KSA- Sunday-Thursday 9:00am – 6.00pm

For additional information any questions or concerns and to request sample collection please contact us